We are looking for a positive and energetic individual who’s passionate about assisting churches to lead effective small groups, answering questions, resolving issues and guiding them through the purchase process of our cinematic film studies.
Who is KingdomWorks Studios?
We are a small but fast growing team. At KingdomWorks Studios, were passionate about telling stories visually and engaging our audiences emotionally. This is our strength. Were also known for our top quality film products and original content. With every product, we bring something new to the table. Were not afraid to tackle unpopular topics or technically challenging productions. And we never compromise on the content or quality of our work. We produce top quality Christian media products, from feature films, documentaries to church
DVD teaching curriculums, study guides and other written material. Our studio is laid-back and casual. We like to hang out at lunch and play ping-pong. But when the deadlines are looming and customers are calling we know how to get to work. You should too.
Learn more about us and the work we do at
What will you be working on?
KingdomWorks Studios is a Christian-based film production company. We have developed
DVD teaching series for churches. Our first
DVD series, the Conquer Series is a great success, used by churches in over 60 countries. Hundreds of thousands of men have participated in the course. In the next year we will be releasing three new series. We are looking for someone who seeks to advance in the company and take on new roles.
As Church Relations – Customer Service
Specialist you would be responsible for receiving phone calls, emails and website chats from customers who are looking to purchase our materials. A successful consultant will be a natural on the phone, confident at both making and receiving calls while thoroughly enjoying finding new ways to delight our customers. With many of our customers being churches, the successful applicant will need an understanding of church structure and denominations.
On a daily basis you will be speaking with churches to help facilitate group startup, training and ongoing ministry support. You will provide vision for church leaders to start up, grow and sustain the DVD-based curriculums KingdomWorks Studios creates to be used within their church. This involves assisting church leaders and participants with questions about the curriculum program.
You will also assist in providing customer service for current and future curriculums.
Heres a short list of some of the duties you would fulfill:
Assist customers via our website chat program throughout the day.
Respond to customer inquiries using the desk.com platform.
Answer incoming calls and call abandoned cart customers.
Liaising with our shipping department on undelivered orders.
Managing returns and refunds.
Creating reports for management on returns, abandoned carts
Maintain up to date and accurate shipping prices on KingdomWorks.com
Help men find a group in their area
Each day check if there are pending payment transactions in WooCommerce, then call customers
Data entry of tracking numbers so that customers receive postage notification
Assist with production scheduling, which may include booking hotels, airlines and rental cars
You will also be responsible for general administrative tasks such as:Hotel and flight bookings
Taking out the trash from time to time (yes, we are a small company)
What skills will you need?
You are a friendly, positive and motivated individual who makes people feel valued and appreciated.
You are an excellent multi tasker, flexible and capable of talking on the phone and chatting on the computer at the same time while maintaining a strong attention to detail.
You have a fantastic phone manner and are fully comfortable making cold calls or receiving calls from customers.
You will have a sound understanding of email etiquette and be able to respond to customers with a high professional standard
You are a star performer when it comes to problem solving
You are comfortable with technology and able to type around 50 words per minute.
You are highly skilled when it comes to Microsoft Word and Excel.
You dont mind taking on additional responsibilities that arent in your job description.
Youve already got experience at excelling in customer service roles and are eager to bring what youve learnt to KingdomWorks Studios.
You will have a strong passion for seeing families healed from brokenness.
Top 3 Signs That Youre a Strong Candidate:
You love people. You understand how to talk with church leaders and lay people, what to say to them when you make contact, and how to say it. You find your energy from engaging and communicating with others.
You believe that film is an amazingly powerful tool to reach the lost with the message of Jesus Christ. Youre passionate about reaching non-believers and want to use your life for a greater calling.
Youre optimistic. You believe that you can do anything you put your mind to. No task is too big. So, you are comfortable and confident in handling tough challenges because you love to solve problems and see things work.
This role is a full-time position.