Do you enjoy working with a Learning Management System (LMS), leading people and managing projects? We have an exciting opportunity for a technically savvy manager in our Minneapolis-based Learning Management Support Office (LMSO). The LMSO is a highly visible business area that supports all twelve Federal Reserve Banks and the Board of Governors. This position will oversee daily operations, manage LMS upgrades and perform hands-on work with data and technology in support of customer needs. Responsibilities include:
Lead complex projects involving multiple stakeholders across departments, vendors, districts, business lines, and technology functions.
Develop detailed project plans, drive implementation and remove obstacles.
Manage the implementation of quarterly LMS (Saba) upgrades.
Manage customer support operations and compliance activities.
Lead the creation of processes that streamline operations, maintain compliance, assist customers in keeping data clean and deliver outstanding customer support.
Implement processes and tools to analyze, measure and monitor work volume, service level agreements and support activity.
Translate policy decisions from governing bodies into operational plans: coordinating work assignments and implementation with efficient use of resources.
Assist with formulating and managing the department budget.
Lead staff, vendors and multiple technology partners to analyze issues, identify patterns, determine root cause and resolve difficult technical issues.
Coach staff to fully leverage available functionality and develop creative solutions to meet customer business needs.
Develop deep expertise in the department’s portfolio of applications and interfaces.
Direct the work of operational, technical and analytical support staff to ensure optimal day-to-day functioning and achievement of long-term strategic objectives.
Lead, develop and manage performance for a team of Business Analysts.
Manage project teams and provide clear direction to staff.
Work collaboratively with department leadership to optimize resources, prioritize work assignments, meet customer business needs and develop staff.
C onsult with customers on their business needs and provide options for using learning management technology to meet those needs.