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First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Datas Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security

Position Description Overview

First Data is currently looking for a permanent, highly motivated, full-time Desktop Support Specialist. This individual will be part of a dynamic global support team providing support for First Data Owner Associates. This includes the responsibility of identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions with other members of the IT department. The IT Specialist will also contribute to problem resolution by providing support to Owner Associates both locally and remotely. This position is based in the Greenwood Village, Colorado office.

Job Responsibilities
* This role will include, but will not be limited to the following responsibilities: Implement, update, and maintain enterprise level PC, Laptop, VDI and MAC Devices.
* Provide Global Level II Support

* SCCM Deployments and Reporting

* Advanced Troubleshooting Skills across multiple platforms

* Managing workload through Remedy Ticketing System

* Provide weekly activity reports describing activities accomplished

* Communicate effectively both orally and written with customers, stakeholders, and technical specialists

Scope of Job

Supports complex business projects

Meet service level agreement on all work assigned through ticketing system

Successfully complete project deliverables

May coach and mentor less experienced Analysts

Identify opportunities for process improvement and work with leadership to implement change

Job Requirements
* Associates degree or equivalent experience

* 4 years of experience working on with computers and troubleshooting issues in a large scale corporate environment

* Superior written and verbal communication skills

* Experience in a rapid paced, time sensitive, high-expectation environment

* Excellent technical writing, presentation, and documentation skills

* Must have superb team and collaboration skills

* Strong attention to detail and follow-through skills

* Ability to work with minimal supervision

* Change Agent who embraces and promotes positive change

* Experience in maintaining SCCM including analyzing log files, validating deployment plans and troubleshooting performance issues

* VDI administration and support experience

* Proficient knowledge of Active Directory, Microsoft Office Products, Windows 7, Windows 10, Microsoft OSX

First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)