Nemours is seeking a Medical Secretary II
to join our Surgery/Urology team in Wilmington, DE.
As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 280,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
As the birthplace of the Nemours health care system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware, honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation’s best pediatric hospitals by U.S. News & World Report and honored with the ANCC’s Magnet Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. We recently completed a multi-phase hospital expansion that includes new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.
This position is responsible for:
* The Medical Secretary II for the Division of Urology is responsible for providing medical and administrative secretarial functions that support the clinical, educational and research mission of the division.
* The Medical Secretary II will demonstrate excellent customer service that promotes patient, staff, colleague and customer satisfaction and that reflects the Mission, Vision and Values of Nemours.
Provide daily administrative support to divisional physicians and other personnel, as assigned. Assist in the support of divisional projects and initiatives.
Provide calendar management for assigned divisional personnel. Coordinate and maintain an accurate schedule of appointments, including administrative and patient care activities at all service sites.
Coordinate and schedule patient care activities, including office visits, medical imaging studies, surgical procedures, hospital admissions and other ancillary health care services.
Promptly and courteously handle telephone calls to/from internal and external customers, including patients, physician offices, insurance companies, etc., utilizing proper telephone etiquette. Take accurate messages. Triage calls appropriately.
Ensure patient/customer satisfaction by providing excellent customer service during each encounter. Maintain organizational standards of customer service within the division.
Compose, edit and revise correspondence, minutes, presentations, curriculum vitae, journal articles, book chapters, research proposals, etc.
Proactively identify problems and opportunities related to division operations. Address or refer problems and ideas appropriately.
Maintain divisional spreadsheets/databases for assigned division members. Distribute information and reports as directed.
Ability to work well under pressure; manage stress effectively.
Ability to work well independently or as part of a team.
Ability to effectively manage multiple, competing priorities in a calm, professional and responsive manner.
Possess and apply strong, effective organizational skills.
High level of attention to detail; maintain a high level of accuracy.
Ability to proactively identify problems; develop and implement viable solutions.
Ability to apply effective verbal, written and interpersonal communication skills, as appropriate to the situation.
Education and Training
* Associate’s degree preferred.
* Minimum 1-3 years job-related experience.
Monday through Friday, 8 a.m. to 4:30 p.m.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique „Bridge to a Healthy Future“ pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
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