Schlagwörter

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Job purpose:

The primary purpose of the Store Leader position is to be a profitably lead the day-to-day operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person

who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced

environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:

Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards,

product knowledge and all other components of customer service

Respond to customer requests in a timely manner

Support and follow all safety and loss prevention initiatives

Building an effective retail team through, training and development; supplying meaningful and timely performance feedback

Implement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment

Monitor and analyze business processes and results to profitably achieve Royal Farms goals

Adhere to the execution of established Royal Farms rules, policies, procedures, and systems

Ensure the proper execution of all Royal Farms marketing programs

Connect with the community in which we operate to establish positive relationships, development and store success

Keep the Royal Farms brand top of mind in every decision you make about the company

Provide leadership to their retail team members to ensure a pleasant customer service experience.

Respond to customer’s needs

Solicit customer feedback through various communication vehicles

Develop and implement a strategy that will consistently meet the expectations of all customers

Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up Highly effective communication

Ensure the proper execution of all Royal Farms marketing programs

Ensuring the compliance of Royal Farms‘ policies, procedures, and systems (people, safety, assets, etc.)

Resolution oriented in all Employee Relations (ER) activities; provides ER assistance to Store Leaders; is proactive in addressing ER needs

Ensuring the compliance of Royal Farms‘ policies, procedures, and systems (people, safety, assets, cash, etc.)

Complete other tasks as assigned

Qualifications:

The ideal candidate for the Store Leader position will:

Have consistently demonstrated strong leadership skills

Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are

Have strong written, verbal, and interpersonal communication skills

Possess strong supervisory, organizational skills, and basic computer skills

Be able to interact easily with diverse employees

Have at least two (2) to three (3) years restaurant/retail management experience

2 year college degree preferred

High school diploma or GED required

Must be at least 18 years old to be considered for the position

Have thorough knowledge of and be committed to Royal Farms culture and values

Be knowledgeable of and have the ability to use a personal computer

Basic business math and accounting skills, and strong analytical and decision-making skills

Must be able to travel as required

Must be available to work all shifts, weekends, and holidays based on business needs

Direct reports:

Retail team members

Qualifications:

The ideal candidate for the Store Leader position will:

Have consistently demonstrated strong leadership skills
Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are
Have strong written, verbal, and interpersonal communication skills
Possess strong supervisory, organizational skills, and basic computer skills
Be able to interact easily with diverse employees
Have at least two (2) to three (3) years restaurant/retail management experience
2 year college degree preferred
High school diploma or GED required
Must be at least 18 years old to be considered for the position
Have thorough knowledge of and be committed to Royal Farms culture and values
Be knowledgeable of and have the ability to use a personal computer
Basic business math and accounting skills, and strong analytical and decision-making skills
Must be able to travel as required
Must be available to work all shifts, weekends, and holidays based on business needs

Direct reports:

Retail team members

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