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Job purpose:

The Food Service Leader (FSL) is responsible for leading all aspects of Royal Farms food service and beverage operation. The FSL is responsible for the efficient execution of all food service

programs in compliance with Royal Farms and regulatory guidelines. The FSL is required to train, coach and lead food service team members, oversee the inventory and ordering of product

and supplies, and ensure routine maintenance and upkeep of the equipment and facilities. The FSL is responsible to meet and/or exceed food service and beverage performance and profitability

goals according to Royal Farms goals. The FSL is responsible for maintaining a safe, sanitary, and appetizing food service environment. The FSL ensures an exceptional customer experience

while achieving operational excellence.

Duties and responsibilities:

Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards,

product knowledge and all other components of customer service

Provide leadership to food service team members to ensure a pleasant customer service experience

Respond to customer’s needs

Develop and implement a strategy to consistently meet the expectations of all customers

Maintain and drive high standards and expectations around food quality, customer service, food safety, and store cleanliness by empowering others

Ensure the 24/7 execution of all food service and beverage programs including proper ordering, production planning, product handling and display

Execute food service efficiencies and ensure planograms are utilized and followed

Adhere to the execution of established Royal Farms rules, policies, procedures, and systems

Manage the training, coaching, and performance of food service team members.

Ensure execution of established safety, security, quality, and store operations rules, policies, procedures, and systems

Analyze food service results and trends and prepare action plans to leverage the store’s food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)

Develop knowledge and awareness of current marketing programs, promotions, strategies, and initiatives: educate all retail team members of the same

Communicate with the leadership team regarding customer requests and vendor-related concerns

Highly effective communication

Ensure the proper execution of all Royal Farms marketing programs.

Ensuring the compliance of Royal Farms‘ policies, procedures, and systems (people, safety, assets, etc.)

Complete other tasks as assigned


The ideal candidate for the Food Service Leader position will:

Have consistently demonstrated strong leadership skills

Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are

Have strong written, verbal, and interpersonal communication skills

Possess strong supervisory, organizational skills, and basic computer skills

Be able to interact easily with diverse employees

Have at least one (1) years restaurant/food service management experience

High school diploma or GED required

Must be at least 18 years old to be considered for the position

Have thorough knowledge of and be committed to Royal Farms culture and values

Be knowledgeable of and have the ability to use a personal computer

Basic business math and accounting skills, and strong analytical and decision-making skills

Must be available to work all shifts, weekends, and holidays based on business needs

Direct reports:

Food Service Team Members