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Job title: Assistant Store Leader

Reports to: Store Leader

Job Purpose:

The primary purpose of the Assistant Store Leader position is to be a profitably lead the day-to-day operations of their store and retail team in the absence of the Store Leader and to otherwise assist the Store Leader as required.

The desired candidate will be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:

Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service:

Respond to customer requests in a timely manner

Maintains the highest quality, consistent product standards

Building an effective retail team through, training and development; supplying meaningful and timely performance feedback

Implement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment

Monitor and analyze business processes and results to profitably achieve Royal Farms goals

Connect with the community in which we operate to establish positive relationships, development and store success

Keep the Royal Farms brand top of mind in every decision you make about the company

Adhere to the execution of established Royal Farms rules, policies, procedures, and systems

Provide leadership to their retail team members to ensure a pleasant customer service experience.

Respond to customer’s needs, Solicit customer feedback through various communication vehicles. Develop and implement a strategy to consistently meet the expectations of all customers

Ensuring the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)

Complete other tasks as assigned


The ideal candidate for the Assistant Store Leader position will:

Have consistently demonstrated strong leadership skills

Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are

Have strong written, verbal, and interpersonal communication skills

Possess strong supervisory, organizational skills, and basic computer skills

Be able to interact easily with diverse employees

Have at least one (1) to two (2) years restaurant/retail management experience

High school diploma or GED required

Must be at least 18 years old to be considered for the position

Have thorough knowledge of and be committed to Royal Farms culture and values

Be knowledgeable of and have the ability to use a personal computer

Basic business math and accounting skills, and strong analytical and decision-making skills

Must be able to travel as required

Must be available to work all shifts, weekends, and holidays based on business needs

Direct reports:

Retail team members