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Salary – Upper 30s to Mid 40s
DOQ – Full benefits package
Case Management

Housing Support Specialist will serve individuals with serious and persistent mental illnesses by helping find long term independent housing and supportive housing placements. The position will support referrals for service and work in collaboration with the care navigator/case manager to assess for major obstacles to finding housing.
Essential Duties and Responsibilities:
The following duties are normal for this position.
These duties are not to be construed as exclusive or all-inclusive.
Assess housing barriers and strengths of individuals with SPMI experiencing homelessness to determine housing and service needs.
Help individuals find independent, community-based housing. Find qualified applicants for vacancies and assist applicants through the application process.
Reduce risk of losing housing by providing access to risk mitigation funds and ongoing support services.
Identify and develop resources and strengths to maintain housing for duration of lease.
Support individuals with community-based housing subsidies (e.g., Section 8 voucher) to find housing and assist individuals to apply for long term affordable housing.
Coordinate with housing subsidy providers and case managers to utilize subsidies, maintain subsidies or request extensions as needed.

Provide crisis assistance, supportive problem solving, and other ongoing support services as needed.
Serve as an ongoing liaison between property managers and individuals. Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).
Provide mediation and advocacy with landlords on the persons behalf to develop a workable plan to obtain and/or maintain housing.
Provide housing training and consultation to Hennepin County case management providers as needed.
Apply knowledge of tenant and landlord rights and responsibilities and educate and advocate for individuals served.
Provide updates regarding housing openings, changes in policy, etc. to Hennepin County case management providers.
Maintain accurate documentation for each individual using Credible, Vail Places EHR system.
Collect and report program data, including but not limited to HMIS reporting.
Transport individuals as needed to assist in accomplishment of housing and case management goals.

Assess and refer individuals to necessary community resources and benefits.
Education and Experience
BA or BS in human services or related area
BSW with valid and current Social Work license.

1-3 years experience in housing. Mental health experience is a plus.
Must have and maintain a valid Minnesota Drivers License, maintain automobile coverage and have access to an automobile.

Additional Tasks and Responsibilities:
Participate in mandatory and assigned trainings, meetings, and committees. Attend agency holiday parties, annual picnics, annual meetings, and other special events.
Provide information on assigned functions, communicating and coordinating services with other team members as appropriate.
Perform related administrative duties, including answering phone calls, responding to visitors, and securing supplies in the storage area.
Represent Vail Place at all times in a professional, courteous manner, including neatness and cleanliness.
Maintain positive, professional relations with all individuals, residents, neighbors, law enforcement officers and liaisons and city and agency inspectors.

Follow and implement all program policies, procedures, and guidelines.
Performs other duties as directed/assigned.
Supervisory Responsibilities
Minimum Requirements
Excellent written and verbal communication skills.
Ability to work independently with personal initiative and as part of a team.
Ability and appreciation to work with individuals from diverse backgrounds.
Maintain confidentiality and boundaries in interactions with individuals, residents, volunteers, staff, and public.
Demonstrate empathetic, interpersonal listening skills, plus the flexibility to deal with interruptions.
Effectively handle a variety of situations using good judgment, tact, de-escalation and follow-up skills.
Have knowledge of or be willing to learn community resources, how to respond to crisis situations, de-escalate conflict, Harm Reduction model, use CPR, First Aid, and Blood Borne Pathogens trainings.
Ability to use a variety of technologies, including Microsoft Office, internet, electronic timecard system, and computer network (files, drives, and folders). Ability to use office equipment including telephone and voicemail systems, copier, printer, fax and scanner.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, twist, kneel, and communicate. The employee must regularly lift and/or move up to 40 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Working conditions are generally safe and comfortable, though exposure to environmental factors may cause discomfort, they pose a limited risk of injury. The position requires the capacity to problem solve and deal with a variety variables and occasional novel situations within scope of job description; the ability to prioritize multiple tasks and produce accurate timely work; and the ability to contribute to team effort and manage the stress of a fast paced environment.
Vail Place, Inc. is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.