Job Title: Account Manager
Maintains and expands relationships with clients of the organization by performing the following duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Develops and implements strategies to maintain and/or expand sales within an assigned territory.
Prepares a plan for each account to identify what and how short and long term needs may be met.
Forecasts the demand for product(s) within assigned territory.
Provides reports on the budget and sales activity for a given period of time.
Interfaces with the customer to understand the customer’s overall objectives and requirements.
Contacts customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products.
Shares details with customers on additional offerings to provide value added service.
Ensures that sales, engineering, and training departments provide post implementation support to assigned accounts / customers.
Serves as a point of escalation for issues or activities that the customer encounters during product utilization.
Expedites the resolution of customer problems/complaints.
Prepares and conducts technical/product presentations and demonstrations.
Participates in trade shows by representing the organization and sharing information on products.
Provides feedback to marketing and product engineering teams for future product enhancements.
Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).
Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs.
Competencies and Aspirations:
The following aspirations and competencies are essential for this job:
Desire to work in a fast paced startup environment. The SMRxT culture allows the freedom to tackle different roles.
Change is the only constant.
Personal growth is inevitable (must adapt quickly, rely on strengths and improve weaknesses).
General knowledge of hospital systems, health plans, or pharmacies.
Excellent customer relationship skills.
To perform the job successfully, an individual should have the following competencies:
Excellent customer facing written and verbal skills.
Data analysis skills, including Business Intelligence reporting tool sets.
Ability to manage several active customer accounts concurrently.
Ability to manage and coach new customer support team members.
Ability to work with co-located teams.
Comfort with or willingness to learn the Atlassian product suite (Confluence, JIRA).
Passion for contributing to and advancing healthcare.
Passion for educating customers on new product features and capabilities.
Involvement with sales process, including up-selling inquiries.
Able to travel to customer sites and deliver presentations.
Project management skills.
Ability to communicate and coordinate within internal teams (i.e. sales, engineering, manufacturing)